Terms & Conditions

Last Updated: March 2026

Effective Date: [Date of site launch]

1. Agreement to Terms

By accessing and using the Gold Coast Fence Repairs website (www.goldcoastfencerepairs.com.au) and engaging us for fence repair services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must not use our website or services.

Gold Coast Fence Repairs reserves the right to modify these Terms & Conditions at any time. Changes become effective upon posting to the website. Your continued use of our services constitutes acceptance of the revised terms.

2. Services Provided

2.1 Scope of Services

Gold Coast Fence Repairs provides fence repair, maintenance, and installation services, including:

Colorbond and steel fence repairs
Timber fence repairs and replacement
Pool fence repairs and compliance certification
Gate repairs and automation
Retaining wall repairs and stabilisation

2.2 Quotes & Estimates

Free quotes — we provide free on-site assessments and written quotes for all jobs
Quote validity — quotes are valid for 30 days from the date provided
Verbal quotes — any quote provided verbally is indicative only; a written quote supersedes it
Non-binding — accepting a quote does not create an obligation; you may accept or decline at any time

2.3 Pricing & Invoicing

Fixed-price quotes — prices provided in our quote include labour, materials, and GST unless otherwise stated
Variations — if unforeseen issues arise during work (e.g., hidden rot, ground conditions), we will notify you and discuss additional costs before proceeding
Invoicing — invoices are provided upon completion of work; payment is due within 7 days of invoicing
Payment methods — we accept cash, bank transfer, credit card, and cheque

2.4 Scheduling & Timelines

Booking — once you accept a quote, we will confirm a scheduled date for the work
Timeline — most repairs are completed within the timeframe quoted; delays may occur due to weather, unforeseen damage, or supply issues
Cancellation by customer — cancellations made within 48 hours of scheduled work may incur a consultation or cancellation fee

3. Customer Responsibilities

3.1 Site Access & Preparation

Clear access — the customer is responsible for ensuring we have safe access to the fence and work area
Hazard disclosure — you must inform us of any hazards (e.g., unstable ground, underground utilities, aggressive animals)
Utility location — it is the customer's responsibility to mark/identify underground utilities (gas, water, electricity) on the property
Third-party property — if the fence is a boundary fence, you must ensure you have the right to proceed without the neighbour's permission (or have obtained it)

3.2 Payment

Timely payment — payment is due within 7 days of invoicing
Late payment — unpaid invoices may accrue interest at 10% per annum
Failure to pay — if payment is not received, we reserve the right to suspend future services or recover costs through legal action

3.3 Communication

Response to contact — if we contact you with questions or updates, please respond promptly to keep work on schedule
Change requests — notify us immediately of any changes to the scope of work; late changes may incur additional costs

4. Workmanship Warranty

4.1 Warranty Period

We guarantee our workmanship for 12 months from the completion date. If a repair fails due to our work (not normal wear, abuse, or third-party damage), we will correct it at no cost.

4.2 Warranty Exclusions

The warranty does not cover:

Normal wear and tear — weathering, colour fading, minor surface damage
Customer abuse or misuse — damage caused by customer actions or negligence
Third-party damage — damage caused by weather, storms, animals, or third parties
Alterations — if you modify the repair after completion (e.g., paint over our work, alter the fence)
Material defects — defects in supplied materials beyond our control (covered by manufacturer warranty)

4.3 Material Warranties

Materials used (Colorbond, timber, hardware, etc.) come with their own manufacturer warranties. We will provide you with relevant warranty details upon request.

5. Liability & Indemnification

5.1 Our Liability

To the maximum extent permitted by law:

Limited liability — our total liability for any claim arising from our services is limited to the amount you paid for the repair
No consequential damages — we are not liable for indirect, incidental, or consequential damages (e.g., loss of rent from an investment property, business interruption)
Insurance — we carry public liability insurance ($10M+ coverage) to protect you in case of property damage or injury caused by our work

5.2 Your Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or costs arising from:

Third-party disputes — neighbour disputes or disagreements over fence ownership or cost-sharing
Non-disclosure of hazards — your failure to disclose hazards (utilities, unstable ground, etc.)
Regulatory violations — your failure to obtain necessary council permits or approvals
Payment disputes — claims arising from unpaid invoices

6. Council Permits & Regulations

6.1 Customer Responsibility

Permits — the customer is responsible for obtaining any required local council permits or approvals before work commences
Regulations — we will advise on applicable building codes and regulations, but the customer is responsible for compliance
Property boundaries — you must ensure the fence is within your property boundaries; boundary disputes are your responsibility

6.2 Pool Fence Compliance

Compliance certification — for pool fences, we will issue a compliance certificate under Queensland Building Code Section 12 upon satisfactory completion
Inspection responsibility — the customer is responsible for keeping the pool fence maintained to ensure ongoing compliance
Safety — a compliant fence is no substitute for active supervision of children and pool access control

7. Intellectual Property

Photos & before/after — we may photograph your fence repair for portfolio, marketing, or review purposes; you grant us a non-exclusive licence to use these images (with your address/identifying details removed or pixelated)
Opt-out — if you do not wish your fence to be photographed for marketing, notify us before work begins

8. Limitation of Services

8.1 What We Don't Do

We do not:

Structural engineering — advise on structural issues beyond fence repairs (refer to a structural engineer)
Boundary disputes — settle disagreements over fence ownership or cost-sharing (mediate with council or solicitor)
Regulatory compliance — guarantee your fence will pass council inspection (we advise, but council has final authority)

8.2 Scope Limitations

Unforeseen issues — if we discover issues beyond the quoted scope (e.g., extensive rot, structural damage), we will contact you before proceeding
Termination — you may cancel work in progress, but labour already expended and materials used will be invoiced

9. Dispute Resolution

9.1 Complaints Procedure

If you have a complaint about our work:

Notify us in writing — email repairs@goldcoastfencerepairs.com.au or call (07) XXXX XXXX within 7 days of issue
Investigation — we will investigate the complaint and respond within 10 business days
Resolution — we will propose a remedy (repair, credit, refund)
Appeal — if unresolved, either party may escalate to formal mediation

9.2 Mediation & Legal Action

Mediation — if disputes cannot be resolved, both parties may request mediation through a neutral third party
Legal jurisdiction — these terms are governed by the laws of Queensland, Australia; disputes are resolved in the District Court of Queensland

10. Cancellation Policy

10.1 Cancellation by Customer

More than 48 hours notice — full refund of any deposit paid
Less than 48 hours notice — $150–$250 cancellation fee (consultation + scheduling costs)
Cancellation during work — you will be invoiced for all labour expended and materials supplied

10.2 Cancellation by Us

We may cancel or postpone work if:

Safety concerns — hazards prevent safe work
Non-payment — you default on payment terms
Third-party interference — third parties prevent access or work

In these cases, we will notify you immediately and discuss next steps.

11. Health & Safety

11.1 Our Obligations

Workplace health & safety — we comply with relevant health and safety regulations and standards
Insurance — we carry workers' compensation and public liability insurance
Safe work — we will conduct work safely and in accordance with industry best practices

11.2 Your Obligations

Site safety — you are responsible for ensuring the work site is safe (e.g., no hazards, clear access)
Visitor safety — if visitors or family members are present during work, you are responsible for their safety
Animal control — if you have animals on the property, you must ensure they are secured during work

12. Privacy & Data

We collect and use personal information (name, phone, address, email) as described in our Privacy Policy. By requesting a quote or engaging us for services, you consent to data collection and use in accordance with our Privacy Policy.

13. Guarantee & Warranty Disclaimer

13.1 Service Guarantee

We guarantee:

Professional workmanship — work will be completed professionally and in accordance with industry standards
Quality materials — we use quality materials suited to the Gold Coast climate
Licensing — our team is QBCC-licensed and fully insured

13.2 Disclaimer

Except as expressly stated in this agreement, we make no other warranties or guarantees, including:

Fitness for purpose — repairs are not guaranteed to solve every issue permanently (e.g., if rot returns due to ongoing moisture, further maintenance may be needed)
Durability — we cannot guarantee repairs will last indefinitely; normal wear, weather, and climate will affect fence longevity
Third-party materials — we do not warrant third-party materials (Colorbond, timber, hardware) beyond manufacturer warranty

14. General Provisions

14.1 Entire Agreement

These Terms & Conditions, together with our Privacy Policy and the quote you accept, constitute the entire agreement between you and us regarding our services.

14.2 Severability

If any part of these terms is found to be unenforceable, the remaining provisions remain in effect.

14.3 Assignment

You may not assign your rights under this agreement without our consent. We may assign our rights to a successor or related company.

14.4 Waiver

Our failure to enforce any term does not constitute a waiver of that term; we reserve all rights.

14.5 Contact Information

Gold Coast Fence Repairs

📧 Email: repairs@goldcoastfencerepairs.com.au
📞 Phone: (07) XXXX XXXX
📮 Mail: [Address], Gold Coast QLD [postcode]

15. Changes to Terms

We may update these Terms & Conditions at any time. The "Last Updated" date at the top indicates the most recent revision. Continued use of our website and services after updates constitutes your acceptance of the new terms.

End of Terms & Conditions

Acknowledgement

By requesting a quote or engaging Gold Coast Fence Repairs for services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.