Privacy Policy
Last Updated: March 2026
Effective Date: [Date of site launch]
Introduction
Gold Coast Fence Repairs ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.goldcoastfencerepairs.com.au) and use our services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Your continued use of the website and services following the posting of a revised Privacy Policy means that you accept and agree to the changes.
1. Information We Collect
1.1 Information You Provide
We collect information that you voluntarily provide when you:
- Submit a quote request form — name, phone number, email address, property address/suburb, fence type, description of damage
- Contact us via phone or email — phone conversations may be recorded for quality and training purposes
- Sign up for our newsletter or email updates (if applicable)
- Interact with customer service — information about your enquiry, fence repair history, preferences
- Pay for services — payment card information is processed by our secure payment provider (we do not store full card details)
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain technical information:
- Device information — IP address, browser type, operating system, device type
- Usage data — pages visited, time spent on pages, links clicked, referral source
- Cookies — we use cookies and similar technologies to enhance your browsing experience and analyse traffic
- Analytics — Google Analytics tracks visitor behaviour to help us improve the website
1.3 Information from Third Parties
We may receive information about you from:
- Google Business Profile — your reviews and ratings (if left publicly)
- Social media — if you interact with us on Facebook, Instagram, etc.
- Payment processors — transaction confirmations and records
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Primary Purposes
- To provide quotes and services — assess your fence, prepare repair quotes, schedule work, provide updates
- To contact you — via phone, email, or SMS regarding your quote or repair
- To improve our services — understand customer needs, gather feedback, improve our website and processes
- To send communications — updates about your repair, service announcements, safety alerts
2.2 Marketing & Business Operations
- Marketing — with your consent, send newsletters, promotions, or updates about our services (you can opt out anytime)
- Record-keeping — maintain records of quotes, jobs completed, and customer history for business, legal, and tax purposes
- Compliance — meet legal and regulatory obligations (e.g., building codes, insurance requirements, tax law)
2.3 Analytics & Improvement
- Website analytics — track site performance, user behaviour, and engagement to improve user experience
- Business analytics — analyse enquiry sources, conversion rates, and service popularity
2.4 Safety & Security
- Fraud prevention — protect against fraudulent activity and unauthorised access
- Security — maintain the security and integrity of our website and systems
3. How We Share Your Information
We do not sell, rent, or lease your personal information to third parties.
We may disclose your information in these limited circumstances:
3.1 Service Providers
We may share information with third-party service providers who assist us, including:
- Payment processors — to process payments for repairs
- Email service providers — to send newsletters and updates (if opted-in)
- Analytics providers — Google Analytics
- Website hosting — our website host may access technical data
These providers are contractually obligated to use your information only as necessary to provide services to us.
3.2 Legal & Regulatory Requirements
We may disclose information if required by law or regulation, including:
- Court orders or legal process — if required by court order, subpoena, or government authority
- Safety & health — if disclosure is necessary to protect public health, safety, or legal rights
- Building regulations — compliance with Queensland Building Code or other regulatory bodies
3.3 Business Transfers
If we are acquired, merged, or sold, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
3.4 With Your Consent
We may share your information with other parties if you expressly consent (e.g., with council or insurance providers, if you request it).
4. Data Security
We take reasonable precautions to protect your personal information from loss, misuse, unauthorised access, and alteration.
4.1 Security Measures
- HTTPS/SSL encryption — our website uses secure encryption for data in transit
- Secure storage — information is stored on secure servers with access restrictions
- Employee training — our team is trained on privacy and data protection practices
- Limited access — only employees who need information to perform their jobs have access
4.2 Limitations
While we use industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you assume all risk of unauthorised access to your information.
If you suspect a data breach, contact us immediately at repairs@goldcoastfencerepairs.com.au.
5. Cookies & Tracking Technologies
5.1 Cookies
Our website uses cookies (small files stored on your device) to:
- Remember preferences — language, timezone, browsing history
- Improve functionality — session information, form data
- Analytics — track traffic sources and user behaviour via Google Analytics
5.2 Cookie Control
Most browsers allow you to:
- Block cookies
- Clear cookies from your device
- Receive warnings before cookies are stored
Disabling cookies may affect website functionality.
5.3 Third-Party Analytics
We use Google Analytics to analyse website usage. Google may collect and use your information subject to its own Privacy Policy (Google Privacy Policy).
You can opt-out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
6.1 Access & Transparency
- Right to access — you have the right to request a copy of personal information we hold about you
- Right to explanation — we'll explain how and why we use your information
6.2 Correction & Deletion
- Right to correct — you can request we correct inaccurate information
- Right to delete — you can request we delete your information (subject to legal obligations to retain it)
6.3 Opt-Out
- Marketing communications — unsubscribe from newsletters or promotional emails anytime via the unsubscribe link
- Cookies — control or disable cookies via your browser settings
6.4 How to Exercise Your Rights
To exercise any of these rights, contact us:
Email: privacy@goldcoastfencerepairs.com.au
Mail: Gold Coast Fence Repairs, [Physical address], Gold Coast QLD [postcode]
Phone: (07) XXXX XXXX
We will respond to requests within 30 days (or as required by law).
7. Data Retention
We retain personal information for as long as necessary to:
- Provide services — during and after your repair is completed
- Legal & compliance — meet tax, insurance, and regulatory requirements (typically 6–7 years)
- Business records — maintain customer history for service improvements and warranty claims
If you request deletion and there is no legal reason to retain your data, we will delete it within 30 days.
8. Children's Privacy
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with information, we will delete it immediately.
If you are a parent or guardian and believe your child has provided information to us, contact us at privacy@goldcoastfencerepairs.com.au.
9. External Links & Third Parties
Our website may contain links to external websites (Google Business Profile, social media, etc.). We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing information.
10. Contact Us About Privacy
If you have questions about this Privacy Policy, your information, or your privacy rights, contact us:
Gold Coast Fence Repairs
📧 Email: privacy@goldcoastfencerepairs.com.au
📞 Phone: (07) XXXX XXXX
📮 Mail: [Address], Gold Coast QLD [postcode]
We will respond to enquiries within 30 days.
11. Australian Privacy Principles
Our privacy practices are designed to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). If you have a complaint about our privacy practices, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
📧 enquiries@oaic.gov.au
🌐 www.oaic.gov.au
📞 1300 363 992
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates when the policy was last revised. Continued use of our website and services after changes indicates your acceptance of the updated policy.
End of Privacy Policy